1. Introduction

At The UGC Playbook (“we,” “us,” or “our”), your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or interact with our website at www.theugcplaybook.com, whether you are located in the UK, EU, US, Canada, Australia, or anywhere else in the world.

By using our site, you agree to the collection and use of information in accordance with this policy.

2. What Information We Collect

We may collect the following types of data:

• Personal Information: Name, email address, postal address, billing address, phone number, payment information (via third-party payment processors like Stripe or PayPal).

• Non-Personal Information: Browser type, IP address, pages visited, referral sources, and usage behaviour (collected through cookies and analytics tools).

3. How We Use Your Information

We use your information for the following purposes:

• To provide and manage access to digital products, e-courses, and email communications.

• To process transactions securely through our payment processors.

• To send newsletters, marketing emails, and service updates (only if you opt-in).

• To personalise your user experience.

• To comply with legal obligations and protect our rights.

4. Cookies & Tracking Technologies

We use cookies and similar tracking tools (e.g., Google Analytics) to enhance your experience. You can disable cookies via your browser, though it may affect site functionality.

5. Data Storage & Security

We store data on secure servers through trusted platforms (e.g., Systeme.io, Google Workspace). We take reasonable precautions to prevent loss, misuse, or alteration of your personal data.

6. Third-Party Sharing

We do not sell or rent your personal data. We may share it with:

• Service providers who assist with hosting, email marketing, and payments.

• Legal authorities when required by law or to protect our rights.

7. International Users

If you are visiting our website from outside the UK (e.g., the US, Canada, Australia), please note your data may be transferred to, stored, and processed in the UK or other countries. We ensure all data handling complies with international privacy laws including GDPR, UK DPA, CCPA, and PIPEDA as applicable.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Correct or delete your data.

• Withdraw consent for marketing emails.

• Request data portability.

To exercise your rights, email: hello@theugcplaybook.com

9. Retention

We retain personal information only as long as necessary to fulfill the purposes outlined, comply with legal obligations, or resolve disputes.

10. Children’s Privacy

This website is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal data from minors.

11. Policy Updates

We may update this Privacy Policy occasionally. Changes will be posted here with a revised “Effective Date.”

12. Contact: If you have any questions, email us at: hello@theugcplaybook.com

Effective Date: 3/6/2025
www.theugcplaybook.com
The UGC Playbook