1) Contact support
If you need help with UGC Brand Leads, email support@theugcplaybook.com.
For the fastest reply, include your device type, app version if known, a short description of the issue, and screenshots if relevant.
2) Billing and subscriptions
If you subscribed through Apple App Store or Google Play, billing, renewals, cancellations, and most refund requests are usually handled directly by that platform.
If you have a billing question, contact support and include the email linked to your purchase where possible. We may ask for extra details so we can help you identify the correct subscription or transaction.
3) Account and data deletion
If your version of UGC Brand Leads includes account creation, you can request account or data deletion by emailing support@theugcplaybook.com.
Please send deletion requests from the email address linked to your account where possible. We may need to verify your identity before processing the request.
4) Troubleshooting
- App not loading properly: close and reopen the app, then make sure you are using the latest version.
- Content not updating: check your internet connection and try again after a short wait.
- Login issues: double-check the email or sign-in method you used to create your account.
- Unexpected errors: send a screenshot and a short description to support so we can investigate.
5) Frequently asked questions
How do I contact support?
Email support@theugcplaybook.com.
How do I request account deletion?
Email support from the account email if possible and let us know you want your account or app data deleted.
Who handles refunds?
If you purchased through Apple or Google, refunds are usually handled through the relevant app store under its own billing policies.
Where can I read the legal pages?
You can read the Privacy Policy and Terms & Conditions using the links below.