1) Contact support
If you need help with UGC Deal Tracker, email support@theugcplaybook.com.
For the fastest reply, include your device type, operating system if known, app version if known, a short description of the issue, and screenshots if relevant.
If your message is about something missing or not saving as expected, include the exact step where the issue happened so we can investigate more accurately.
2) About the app
UGC Deal Tracker is a free creator deal tracker built by The UGC Playbook to help creators organise brand deals, deliverables, invoices, payments, and deal stages in one clean pipeline.
The app is designed to be simple and private by default. For the core experience, there is no account creation, no login, and no cross-device sync.
It is intended for UGC creators, influencers, and content creators who want to keep deal tracking clear and organised without relying on spreadsheets.
3) Billing and downloads
UGC Deal Tracker is currently free to download and use for its core tracking features.
If a purchase is ever made through Apple App Store or Google Play, billing, renewals, cancellations, and most refund requests are usually handled directly by that platform under its own billing policies.
If you contact support about a store-related issue, include the store platform you used and any relevant purchase details so we can point you in the right direction where possible.
4) Data deletion and backups
UGC Deal Tracker does not require an account for its core experience. Your deal data is designed to be stored locally on your device for normal use.
Because the app is designed for local, on-device storage, the quickest way to remove local app data is to delete the app and, where relevant, clear any stored app data or manage backups in your Apple iCloud or Google backup settings.
If you plan to delete and reinstall the app, keep in mind that locally stored data may be removed depending on your device and backup settings.
If you emailed support and want support communications deleted where possible, contact support@theugcplaybook.com from the same email address and let us know what you want removed.
5) Privacy and support data
UGC Deal Tracker is designed to be private by default. The core tracking experience does not require an account and is designed around local storage on your device.
If you contact support, we receive your email address and anything you include in your message or attachments so we can help resolve your issue.
Mobile operating systems, app stores, and device settings may also handle technical diagnostics or crash information under their own policies. You can read more in the Privacy Policy linked below.
6) Troubleshooting
- App not loading properly: close and reopen the app, then make sure you are using the latest version available for your device.
- Data not appearing as expected: check that the deal, deliverable, or payment entry was saved on your device, then reopen the app and review the relevant section again.
- Offline use questions: once the app is loaded, you can continue using it for day-to-day tracking without internet access.
- Moving to a new device: the app is designed for private, on-device tracking and does not provide account-based sync across devices for the core experience.
- Unexpected errors: send a screenshot and a short description of what happened to support so we can investigate.
7) Frequently asked questions
How do I contact support?
Email support@theugcplaybook.com.
Do I need an account to use the app?
No — there’s no sign-up or login required for the core tracking experience.
Is my data stored on your servers?
For the core experience, the app is designed so your deal tracking data is stored locally on your device rather than in an account-based cloud system operated by us.
How do I delete my data?
Because the app is designed for local, on-device storage, the quickest way is to delete the app and manage any relevant device backups if needed.
Does it work offline?
Yes — once the app is loaded, you can continue using it without internet for day-to-day tracking.
Does it sync across devices?
No — the app is designed for private, on-device tracking, so it does not provide cross-device sync for the core experience.
Can I use it for influencer deals too?
Yes — it works for UGC creators, influencers, and content creators managing brand deals, deliverables, and payments.
Where can I read the legal pages?
You can read the Privacy Policy and Terms & Conditions using the links below.
8) Privacy and legal pages
Company: The UGC Playbook LTD
Address: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
Support: support@theugcplaybook.com